"Our mission is to create meaningful, high-quality jewelry that celebrates love, connection, and life's special moments. We believe every piece should tell a story—crafted with care, gifted with intention, and cherished forever. Whether for a partner, friend, or family member, we aim to make every gift unforgettable."
Terms of service
Terms & Policies – Poetic Love Gifts
Welcome to Poetic Love Gifts. By using our website or purchasing from us, you agree to the following terms and policies. Please read them carefully.
1. Product Information
All products listed on our site are described and displayed as accurately as possible. Since many of our items are handmade or custom-prepared, slight variations may occur. These differences make each gift unique and special.
2. Orders & Payments
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Orders must be paid in full at the time of purchase.
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We accept major payment methods including M-Pesa, credit/debit cards, and mobile payments (as applicable).
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Once an order is confirmed, it cannot be canceled or modified.
3. Shipping & Delivery
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We free shipping within Kenya
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Estimated delivery time is [ 2–5 working days].
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Please ensure all delivery details are correct. We are not responsible for delays caused by incorrect address information or courier issues beyond our control.
4. Returns & Complaints
At Poetic Love Gifts, all sales are final. We do not accept returns or exchanges.
However, if you are not satisfied with your purchase:
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Contact us within 7 days of receiving your order.
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You may be eligible for a 20% discount on your next purchase as a courtesy.
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Send a message with your order number and concern to: jackie.inspire21@gmail.com
5. Privacy Policy
We respect your privacy and will never share or sell your personal information. All data provided to us (such as contact and payment details) is used solely to process your orders and improve your experience with us.
6. Intellectual Property
All content on our website, including product descriptions, designs, images, and branding, is the property of Poetic Love Gifts. You may not copy, reproduce, or distribute any content without written permission.
7. Governing Law
These terms are governed by the laws of Kenya. Any disputes will be handled through appropriate legal channels within the jurisdiction of Kenya.
If you have any questions about these policies, feel free to reach out to us directly. Thank you for shopping with Poetic Love Gifts — where every gift comes from the heart.