"Our mission is to create meaningful, high-quality jewelry that celebrates love, connection, and life's special moments. We believe every piece should tell a story—crafted with care, gifted with intention, and cherished forever. Whether for a partner, friend, or family member, we aim to make every gift unforgettable."
Contact information
Contact Information & Communication Policy – Poetic Love Gifts
At Poetic Love Gifts, we believe in clear, respectful, and timely communication. This policy outlines how you can contact us, how we respond, and how we handle your contact information.
1. How to Contact Us
You can reach our customer support team through the following channels:
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Email: jackie.inspire21@gmail.com
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WhatsApp: +254 740293563
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Instagram DM: @poeticlovegifts
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Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM
We aim to respond to all inquiries within 24 hours during business days.
2. How We Use Your Contact Information
When you place an order or reach out to us, we may collect your:
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Name
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Phone number
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Email address
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Delivery details
This information is used solely for order fulfillment, customer support, updates, and exclusive offers (if you've opted in). We do not share, sell, or misuse your information.
3. Communication Consent
By placing an order or contacting us, you consent to receive updates related to your order via WhatsApp, email, or SMS. These may include:
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Order confirmations and tracking
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Delivery updates
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Customer support follow-ups
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Discount codes or offers related to your purchase
You can opt out of promotional messages at any time by replying “STOP” or contacting us directly.
4. Privacy Assurance
Your contact details are handled with confidentiality and stored securely. We comply with data protection laws and ensure that your privacy is always respected.
Thank you for staying connected with Poetic Love Gifts — we’re always here to make your gifting experience smooth, special, and memorable.