At Poetic Love Gifts, your satisfaction means everything to us. We’re here to help with your questions, concerns, or feedback.

📬 How to Reach Us:

• Email: jackie.inspire21@gmail.com

• Instagram DM: @poetic.love.gifts

• Contact Form: Available on our website’s “Contact Us” page

🕒 Customer Support Hours:

• Monday to Friday: 9:00 AM – 5:00 PM (EAT)

• Weekends & Public Holidays: Closed

We aim to respond to all messages within 24–48 business hours.

🔄 Response Time:

• Order inquiries, tracking info, or shipping issues: 1–2 business days

• Custom requests or product questions: 2–3 business days

• Collaborations or business proposals: up to 5 business days

❗Important Notes:

• For urgent issues (like address changes), kindly email us with URGENT in the subject line.

• We do not offer phone support at this time to ensure clear and trackable communication.

• All conversations are kept confidential and handled with care and professionalism.